Order And Payment
Questions about orders and payments
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Can an order be changed or cancelled?Contact us immediately. Changes are subject to material purchasing, tooling and production status. Costs already incurred for custom materials, printing, tooling, samples or production may not be recoverable. We will confirm the available options and charges in writing.
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When is an order confirmed?An order is confirmed only after the final specification, price, quantity, packing, delivery term and payment schedule have been accepted and the required payment has been received. Custom production will not begin from an informal message alone.
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What payment methods are accepted?Available methods may include bank transfer and other payment options agreed in writing. The deposit, balance-payment schedule, beneficiary details and currency will appear on the official proforma invoice for each order.
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How are sample and tooling charges handled?Standard samples, custom prototypes and production tooling are quoted separately when applicable. The quotation will state whether any charge is refundable or creditable against a future order. Tool ownership, storage and maintenance terms must be written into the order agreement.
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How long is a quotation valid?Quotation validity is stated in each formal quotation. Resin prices, exchange rates, freight and other external costs may change, and any revised price will be confirmed before the order is accepted.
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What information is needed for a quotation?Please provide the product name or reference image, dimensions or drawing, material preference, thickness, color, expected quantity, application, destination country and required delivery date. For food-contact or electronics applications, include any compliance, cleanliness, anti-static or ESD requirements.
